Market Research
In addition to industry and sector scans, Arah Consulting delivers key insights to your customers and internal operating environment through a world leading market research platform. The platform allows a broad reach and rich details using video, chat and artificial intelligence. The result is a comprehensive view of your current customer journey and how it competes in your market. Additionally, the platform can be used to provide engagement and robust feedback from your teams. With these key insights we will help you set direction for your products, services and business.
Our core market research services are:
- Market scans
- Focus groups (customers and employees)
- Customer journey mapping
Strategic Planning
General Dwight D. Eisenhower (1890–1969) was Commander-in-Chief of the Allied Forces in Europe during the Second World War and later served as a two-term President of the United States. As the man responsible for overseeing the invasion of Europe, he was intimately involved in the planning that went into D-Day. Despite all that, he famously said: In preparing for battle I have always found that plans are useless, but planning is indispensable.
At the heart of Eisenhower's quote is the understanding that your operating environment is inherently uncertain and ambiguous. Nonetheless, the understanding gained through planning allows your business to pivot and adapt to the market.
At Arah Consulting we provide the following planning services:
- Strategic planning with 3-5 year outlook that sets a clear direction in terms of:
- Mission/purpose development
- Vision development and communication
- Environmental and internal scans
- Objectives and supporting projects development
- Annual business plans focused on financial and capability goals with clear KPIs to ensure monitoring and accountability
Transformation Management
Transformation and change management ubiquitous in their terminology and PowerPoint content as businesses face the post covid digital age. There is much to question the large industrial scale transformations often seen in mergers as opposed to highly focused incremental change in specific areas of the customer journey using agile pilots. The reality is that both have their place dependant on a business' risk appetite. However, the direction must be clear; the leadership team unit and the data baseline validated to commence any sustainable and measurable change.
Regardless of the approach, Arah Consulting provides the following services to enhance the success of your business transformation:
- Transformation leadership training to equip executives for the journey so they can lead from the front
- Transformation planning aligned with your strategic plan and designed to engage the heads, hearts and hands of the business
- Transformation governance to ensure agile decision making and accountability
- Transformation portfolio management to ensure transparent planning, implementational and benefit realisation of projects
Our Arah Consulting team has firsthand experience in leading and supporting complex transformations.
Risk Management
In many business cultures risk management is regarded as a compliance requirement rather than as a means to communicate and prioritise effort and investment. Inculcating a productive risk culture that supports innovation is dependent on leadership example, work based training and simple reporting tools.
Arah Consulting provides the following risk management services:
- Risk management framework develop including risk appetite statements
- Risk management training customised for specific work environments
- Risk management workshops at enterprise or program level to identify, measure and mitigate risks and opportunities
Business Resilience
The disruption caused by the COVID-19 pandemic underscores the importance of business resilience capabilities for an enterprise. The business resilience continuum starts with a detailed risk analysis and business impact assessments that are crucial in crisis management and recovery.
Arah Consulting provides the following business resilience services:
- Customerised business resilience frameworks
- Threat and risk assessments
- Crisis management exercises
Our Arah Coaching team has firsthand experience in leading crisis in defence, utilities and education sectors.
Executive Coaching & Leadership Development
Coaching is an important way to empower leaders in your business and is widely accepted as a key means of professional development. Coaching can help improve self-awareness; self-confidence; influencing skills; team building; accountability and decision making.
Arah Consulting has qualified executive coaches to support your leaders reaching their potential in your business. Some of the endorsements received by our coaches are as follows:
- I appreciated how my coach helped me to formulate my ideas in taking on my new role at work. I appreciated his experience and articulate perceptiveness in leading me to strategies of how to best handle the range of dilemmas presented with the diverse personalities I lead. The articulation of my vision and the necessary steps to implement were also useful and helped me to move the various situations forward. Dr AK
- I was not just seeking clarity in my next career move, I was exploring a new business idea. Prior to using Arah Consulting's process, I was finding it difficult to take the steps required to evaluate and pursue a new direction because of the perceived and real risks involved. My coach quickly understood my issues and concerns and got to the core of what I was trying to achieve. He was able to ask very powerful questions that provided a clarity of focus for me. Ms RG
- Whilst having minimal success with life coaches and psychologists in the past, I can honestly say Arah Consulting's approach to helping me find and implement real positive changes in my life and business, which I believe are inseparable. It has been a positive turning point for me to move forward in the right directions with measurable results. Mr LB
- My coaching sessions with my coach impacted me greatly. My coach is very easy to get along with and has a great ability to really help you see things that you couldn't see before. Whether it be in future career plans, day-to-day performance improvements or goal setting, I found myself always coming away realising more about myself than I had either not actively been aware of, or had forgotten. He helped me remember the true essence of what motivates me and get that much needed focus back, highlighting a pathway that I could not see before. I came away from every session really excited for the renewed clarity of vision and for all-round life and business skills improvement. Mr DK